How can we help?
Answers to common questions. Still stuck? Email info@shamba.co.tz.
Buying
How do I buy on Shamba?
Create a free account, add products to your Soko Basket and check out. Your basket is split into one order per seller. Each seller confirms availability and delivery, and you get an email at every step.
How do I pay?
You pay the seller directly — cash on delivery, mobile money (M-Pesa, Mixx by Yas, Airtel Money, HaloPesa) or bank transfer. Never pay before the seller has confirmed your order.
Can I cancel an order?
Yes, while the order is still "Pending" you can cancel it from My Orders. After the seller confirms it, contact the seller directly.
Selling
How do I become a seller?
Register, choose "Sell", then create your store: name, seller type and your own web address (e.g. shamba.co.tz/your-farm). You can change the address later.
Why are my products not visible?
Products become visible to buyers once your store is verified. Go to Seller Centre → Verification, upload your ID and the documents for your seller type, and submit.
Can workers or family help manage my store?
Yes. Seller Centre → Team Members lets you add people with a preset role (Store Manager, Sales Officer, Inventory Officer or Accountant). Each person gets their own login.
Account & security
I forgot my password
Use "Forgot password" on the login page. We email you a unique Reset ID (and a link). Enter it on the reset page to choose a new password. It expires after 30 minutes.
Why do I get an email every time I log in?
For your security, Shamba emails you after every sign-in with the time, device and IP address. If it was not you, reset your password immediately.
Can Shamba staff access my account?
Authorised support staff can view an account to help solve a problem. Every such session is recorded in your security activity and staff can never see or change your password.
Shamba mobile app
The Android app is coming soon. Meanwhile, Shamba works great in your phone's browser — add it to your home screen.
Partner with us
Banks, insurers, transporters and NGOs: email info@shamba.co.tz to work with Shamba.
Bid or Buy
Contact sellers on WhatsApp from any product page to negotiate bulk prices with co-operatives directly.
Crop & transit insurance
Insurance through our partners is coming soon. Ask our team to be notified.
Terms of use (summary)
Shamba connects buyers and independent sellers. Sellers are responsible for the accuracy, quality and delivery of their products; buyers pay sellers directly. Shamba verifies sellers' identity documents but does not guarantee individual transactions.
Sellers must only list genuine agricultural products and services they are allowed to sell, keep prices and stock up to date, and respond to orders promptly. Shamba may block listings or suspend stores that break these rules.
Privacy: we store only the data needed to run the marketplace. Verification documents are private and only visible to you and the Shamba verification team.